Today's Washington Post Travel Section has an excellent piece on Spirit Airlines setting an even lower common denominator in lousy customer service and bait and switches that border on a scam. The unwary traveller quickly learns that the so-called low fare is so loaded with "Gotchas!" and ancillary fees that one very easily could end up paying more than on a non low cost carrier (LCC).
This is even more evidence that the LCC's might fill a niche for those travellers who have been displaced by the demise of the bus system and maybe liners without steerage accommodations on overseas routes, but will never adequately replace the US's wonderful pre-deregulation airline network.
Sunday, February 26, 2012
Friday, February 24, 2012
Airline lets you pick a seatmate using Facebook
Airline lets you pick a seatmate using Facebook
Does KLM care about Privacy and Security? This is unbelievable. This brain flatulence - best way one can describe it- by the lack of adult leadership at KLM is astounding. First off, I would bail out of any social network that published my seat assignment on an airliner. This is a blatant violation of privacy concerns. It also opens the door to all sorts of terrorist and criminal schemes.
Does KLM care about Privacy and Security? This is unbelievable. This brain flatulence - best way one can describe it- by the lack of adult leadership at KLM is astounding. First off, I would bail out of any social network that published my seat assignment on an airliner. This is a blatant violation of privacy concerns. It also opens the door to all sorts of terrorist and criminal schemes.
Wednesday, February 22, 2012
Excuse Me...$25 to Make a Reservation?
United Airlines (and a few others) have decided to make lack of customer contact and service an art form. You now have to pay $25 for the privilege of holding on the phone for 15 minutes if you are lucky and speaking to somebody who doesn't exactly have a great command of English - even if the web site instructs you to call reservations because your itinerary is too complicated or you have a special need. Worse yet, if you need to contact the airline over the weekend in Buenos Aires they have a telephone recording "inviting" you to call international long distance for the privilege of holding so you can speak to somebody in Manila. Yet, we passengers put up with this...but United needs to know that internationally, at least we don't have to - we can fly the friendly skies of Lufthansa or Etihad or LAN where the passenger is still treated like a guest.
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