Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Monday, May 6, 2013

MIA gets black Lab Retrievers to help screen passengers - Miami-Dade - MiamiHerald.com

MIA gets black Lab Retrievers to help screen passengers - Miami-Dade - MiamiHerald.comhttp://www.miamiherald.com/2013/05/03/3379700/mia-gets-black-lab-retrievers.html

The use of dogs adds another layer in security - it is random and is a factor that terrorists have to include in their penetration plans - The basic question they have to ask themselves is: "Do we feel lucky today about this target?" 

Sunday, February 26, 2012

The Spirit of Bait and Switch

Today's Washington Post Travel Section has an excellent piece on Spirit Airlines setting an even lower common denominator in lousy customer service and bait and switches that border on a scam.  The unwary traveller quickly learns that the so-called low fare is so loaded with "Gotchas!" and ancillary fees that one very easily could end up paying more than on a non low cost carrier (LCC). 

This is even more evidence that the LCC's might fill a niche for those travellers who have been displaced by the demise of the bus system and maybe liners without steerage accommodations on overseas routes, but will never adequately replace the US's wonderful pre-deregulation airline network.